Return and Exchange Policy

At Zaas Beauty, we strive to ensure you’re completely satisfied with every purchase. If you need to return or exchange an item, we’ve made our policy simple and straightforward. Please review the terms below.

Return Policy

If you receive an incorrect or damaged item, we are happy to offer a full refund or replacement. To qualify for a return, please adhere to the following conditions:

  • Products must be in their original, unopened condition, with packaging intact.

  • Products must be returned within 24 hours from the date of receipt.

  • Proof of purchase or order details must accompany the return.

How to Return an Item

To initiate a return, follow these easy steps:

  1. Take a video of the package opening and clear pictures of any damaged or faulty items.

  2. Email us at info@zaasbeauty.com with your return request and attach the pictures of the product.

  3. Include the reason for the return, your order number, and the names of the items you're returning in the email.

  4. Ensure the items are still in their original packaging with the seal intact.

  5. Once we receive the returned product, we will issue you a coupon for the same value as the returned item.

Cancellation Policy

If you need to cancel an order, please contact us as soon as possible. We typically dispatch orders within 2 to 3 business days, so it’s important to notify us immediately if you wish to cancel. Cancellations depend on whether the order has been shipped. Since orders are generally processed quickly, please contact us right away if you’d like to cancel.

You can request a cancellation by reaching Zaas Beauty Customer Service at info@zaasbeauty.com, calling us at 03707845565, or messaging us on WhatsApp at 03707845565.

Please note that once an order has been shipped, we will not be able to cancel it.

We are here to assist you in any way we can! If you have any questions or concerns regarding returns, exchanges, or cancellations, don’t hesitate to reach out. Your satisfaction is our priority, and we aim to provide a hassle-free shopping experience at www.zaasbeauty.com.